WE PROMISE TO DO OUR BEST…
Because our products are derived from human hair, you may not return any of the merchandise once it has been opened or tampered with. There are no exceptions. Thank you for your understanding.
EXCHANGES & RETURNS
For exchanges please call us at (323) 363 – 5430 with the exchange item number. Each case will be handled on a case-by-case basis.
If you have more questions or need further assistance, please email us at firstname.lastname@example.org or contact Customer Care at (323) 363 – 5430.
RETURN VIA PRE-PAID RETURN LABEL
Please wrap your package securely, enclosing the invoice with the item(s). Place your self-adhesive pre-paid return label at the front of your return package, ensuring you are covering all other original shipping labels. Please retain your tracking number as you may need it to track the status of your return. Now it’s simple, just drop your package off at any post office or place it in your mailbox. Remember, you must cover the costs of your self-addressed package to get to us, then back to you.
A return handling-cost of $7.50 will be deducted from your merchandise credit or refund. The return service is only available to our customers in the contiguous U.S.
RETURN MERCHANDISE TO:
Attn: Nicole H.
Los Angeles, CA 90022
For address details, please call us at (323) 363 – 5430.